In accordance with ZVPot-1, the company Vučko d.o.o. is responsible for the conformity of goods. The customer must notify Vučko d.o.o. of any non-conformity of goods, including a detailed description, within two months of discovering the defect and must allow for an inspection of the goods. Vučko d.o.o. is not liable for non-conformity that becomes apparent after the expiration of the legally prescribed period from the receipt of goods. The buyer must report the lack of conformity within two months of discovering it and no later than two years from the date of receipt of the goods, in accordance with ZVPot-1. The right to claim material defects in goods is more precisely regulated by the provisions of the Consumer Protection Act (ZVPot-1).

At Vučko d.o.o., we understand the importance of complaints, and we strive to resolve them as quickly as possible, ensuring mutual satisfaction and in compliance with applicable legal provisions. Complaints (return of incorrect, incomplete, or damaged goods) should be reported using the product return form via email: info@vucko.si.

Products are covered by a warranty if indicated on the warranty certificate or the invoice. The supplier guarantees the quality of the product within the warranty period, provided it is used as intended and according to the accompanying instructions. Warranty periods follow general regulations and commence on the date the goods are received by the customer. The warranty return form is available here. Vučko d.o.o., headquartered at Stranska vas 17, 1295 Ivančna Gorica, is qualified to technically assess any defects and independently decides on resolving complaints or replacing defective products, unless stated otherwise. A non-conformity is presumed to have existed at the time of delivery if it appears within one year of delivery. A consumer who has correctly notified the seller of a defect has the right to demand the following from the seller: initially, rectification of the defect, repair, or replacement of the goods with a new flawless item. If the manufacturer fails to comply, the consumer may request a proportionate refund of the purchase price or a full refund. 

If a non-conformity is detected within 30 days of delivery, the consumer has the right to reject the goods. This means they can withdraw from the sales contract during this time and request a refund without first demanding repair or replacement. The company must respond in writing to the consumer's claim no later than eight days after its receipt, if the existence of a defect in the goods or service irregularity is disputed. When filing a complaint, the customer must complete the Complaint and Return Form, fill in all required fields, and provide the invoice showing the purchase date and invoice number. Defects and damages caused by improper use of the product supplied by Vučko d.o.o. are not covered by warranty conditions. Repairs are performed within the legally defined time frame, quickly and with quality.

Products are covered by a statutory warranty if mandatory under Slovenian law (e.g., for certain technical goods) or a voluntary warranty if provided by the seller or manufacturer. Warranty details, including duration and conditions, are specified on the warranty certificate or invoice.

Pricing

Due to the nature of online business, the offer and prices in the Vučko online store are frequently updated and changed. All prices are displayed in EUR and include VAT, which is clearly stated on the final invoice (in the checkout step when placing an order). Prices and other benefits (promotions, discounts, sales, etc.) are valid at the time the order is placed and do not have a predefined validity. The stated prices apply only to purchases made through the online store www.vucko.eu and for the payment methods listed below under the specified conditions. All prices on the www.vucko.eu online store include VAT and any applicable fees. The final price, including shipping costs, is clearly displayed during the checkout process before completing the purchase. Vučko d.o.o. reserves the right to change the prices of the assortment daily without prior notice. If the price information is incorrect or changes during the processing of the order, Vučko d.o.o. allows the customer to withdraw from the purchase.

The price for promotional slippers, textiles, embroidery, or printing is determined upon receipt of the inquiry. Orders for custom promotional slippers are subject to the general terms of cooperation specified under the "PROMOTION" section.

Complaints and Disputes

Vučko d.o.o. respects the applicable consumer protection laws and strives to provide an effective complaint resolution system. In case of issues, the customer can contact Vučko d.o.o. by phone at +386 1 7878 514 or by email at info@vucko.si. The complaint handling process is confidential.

Vučko d.o.o. will confirm receipt of the complaint within seven working days and inform the customer of how long the resolution process will take while keeping them updated on the progress. Any disputes arising from the use of the online store www.vucko.eu between the customer and Vučko d.o.o. will primarily be resolved amicably. If this is not possible, the matter will be referred to the competent court in Ljubljana.  Vučko d.o.o. does not recognize any out-of-court consumer dispute resolution providers as competent to resolve a consumer dispute that may be initiated in accordance with the Consumer Dispute Resolution Act (ZIsRPS).

The customer must first address any errors in shipping or delivered goods directly to the seller by filing a complaint. The seller will respond appropriately, depending on the nature of the problem, either rejecting or confirming the complaint and offering possible solutions. In accordance with Article 32 of the Consumer Dispute Resolution Act (ZIsRPS), Vučko d.o.o. does not recognize the competence of out-of-court dispute resolution providers for resolving consumer disputes that may be initiated in accordance with this law. The customer may also file a complaint via the EU online dispute resolution platform (ODR). The link to the ODR platform is available here.

The conformity of goods is governed by Directive (EU) 2019/771, as transposed into Slovenian law through the Consumer Protection Act (ZVPot-1). Buyers from other EU countries should note that their rights regarding non-conformity may be subject to the applicable laws of their country of residence.

For more information, please refer to our General Terms and Conditions available at https://www.vucko.eu/pogoji-poslovanja .